Return & Refund Policy

Refund and Return Policy

Last updated: 11 September 2026

Oriptos sells digital products and software services. Because digital files and access credentials cannot be physically returned, refund eligibility differs from physical goods. This policy explains when we can offer a replacement, correction or refund while preserving any rights that cannot be excluded under applicable law.

1. Before you purchase

Please review the product description, format, compatibility, licence, system requirements, access period and preview before ordering. If you are unsure whether a product suits your needs, email [email protected] before payment.

2. Downloadable digital products

A change of mind is generally not eligible for refund once a file, licence key or access link has been delivered, accessed or downloaded. We will, however, review a request where:

• You were charged more than once for the same order.
• You received an item materially different from the product ordered.
• The supplied file is corrupted or cannot be accessed and we cannot provide a working replacement.
• A stated essential feature or compatibility requirement was materially inaccurate at the time of purchase.
• We cannot deliver the purchased item within a reasonable period after confirmed payment.

3. SaaS products and subscriptions

You may request cancellation of future access or renewal through the available account option or by email. Cancellation normally stops future renewal and does not refund an already-started access period. If paid access was never activated, was duplicated, or remained materially unavailable because of an issue within our control that we could not resolve, we will review the affected amount for refund or service credit.

4. Custom software and SaaS services

For custom work, any proposal or agreed scope takes priority where it contains specific milestone, cancellation or refund terms. Before work begins, an eligible advance may be refunded less any non-recoverable third-party cost disclosed to you. After discovery, design, development or configuration begins, completed work and committed costs are non-refundable; any unearned amount for work not performed will be assessed against the agreed scope.

5. Non-refundable situations

A refund will normally not be available for change of mind after delivery or access; failure to meet clearly stated system requirements; inability caused by unauthorised modification or third-party service changes outside our control; violation of the licence or acceptable-use rules; or a request based on results that were not promised in the product description.

6. How to request help or a refund

Email [email protected] within 7 days of the order or of discovering the issue. Include your order number, product name, account email, a clear description of the issue and relevant screenshots or error messages. Do not send passwords, full payment credentials or other sensitive information.

7. Review and resolution

We may first provide troubleshooting, a corrected file, replacement access or another reasonable remedy. We aim to review complete requests within 5 business days. If approved, a refund is sent to the original payment method where practicable. Processing usually takes 7–10 business days after approval, but the payment provider or bank may take longer.

8. Chargebacks

Please contact us before opening a payment dispute so we can investigate. Fraudulent or abusive chargebacks may result in suspension of product licences or account access, without limiting rights available under applicable law.

9. No physical returns

Oriptos currently supplies digital products and services, so there is no physical return address or shipping return process.

10. Contact

For order, access or refund support, email [email protected]. Location: Pakistan.